FAQ
Crush cake is the first bento cake brand in France with a Parisian boutique exclusively dedicated to these baby cakes. Bento cakes are individual, personalized and take-away cakes.
For what occasions?Any occasion is good: birthday, passing an exam, anniversary of meeting or simply for the pleasure of giving!
How to order?On the website, https://crush-cake.com, go to the Product page and select the shape, color and flavor of your choice. Don't forget to tell us the message of your choice. Finally, select the withdrawal date from those proposed in the calendar.
How to choose the decoration?
You can indicate the decoration you want in the "special instructions regarding the order" section at the shopping cart stage before proceeding to payment.
How does order collection work?
Orders can be collected from our shop located at 52 rue Basfroi 75011 Paris. You simply need to come and collect your cake with your order number from 1pm to 7pm in the shop. No need for an email telling you that your order is ready.
Someone can collect the cake on your behalf by providing us with the five-digit order number.
If you absolutely must collect the cake before 1 p.m., please specify this when you place your order, it will be possible to come from 11 a.m.
How to contact the Crush Cake team?
You can contact us by email at contact@crushcake.fr or by phone at 07 44 80 82 76.
How to get a cake delivered?
You can use a courier delivery service like Stuart.
We are not responsible for any damage to your cake during transport, whether this transport is carried out by you or by a third party.
Can I come to the store without having ordered?
We have some availability in store but we strongly encourage you to order online to be sure to have a cake on the day.
Can Crush cakes be stored?
The cakes can be kept in the fridge for 2 days.
What happens if I couldn't collect my cake?
We keep your cake cool for 2 days. After this period, we will be unable to give you the cake for hygiene and safety reasons. No refund can be requested if the cake has not been collected by you.
Can I modify or cancel an order?Given the large number of orders we process and for organizational reasons of the pastry team, we strongly encourage you to take the time to choose your cake, the customization and your withdrawal date. No modifications or cancellations will be taken into account.
How to book a workshop?
Workshops can be booked on our website. Slots are available on Saturdays and Sundays. New dates will be opened for the beginning of October.
Can I cancel my attendance at a workshop?
If you are unable to attend a workshop you have booked, you must notify us one week before the date in order to be reimbursed. As our places are limited and our workshops are regularly full, we cannot accept last-minute cancellations.